Who we are
Our website address is: https://nehhs.com.
Welcome to New England Home Health Services (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect through our website (the “Website”), how we use and disclose that information, your choices, and how we safeguard your data.
Please read this policy carefully. By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
A. Personal Information You Provide
We may collect personal information that you voluntarily provide when you interact with the Website, including but not limited to:
- Name, address, email address, phone number
- Contact form submissions
- Information you include in emails or messages to us
- Other information you choose to provide
This information is collected only when you choose to provide it (e.g., through forms or emails).
B. Automatically Collected Data
When you visit our Website, certain information may be collected automatically using technologies such as cookies and server logs. This may include:
- IP address
- Browser and device type
- Pages viewed and time spent
- Referring/exit pages and URLs
- Other usage data
This non-personal data is used to improve our Website and services. It does not identify you as an individual. Similar website practices are described in federal guidance on privacy policies.
2. Use of Your Information
We use information we collect for purposes such as:
- Responding to your inquiries and requests
- Providing services or information that you request
- Improving and maintaining the Website
- Communicating with you about updates or changes
- Detecting and preventing technical issues or security incidents
- Complying with applicable laws and regulations
3. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, and similar technologies to collect information about your online activity and enhance your experience. Cookies are small data files placed on your device.
You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the Website.
4. Third Parties and Links to Other Sites
A. Third-Party Service Providers
We may engage third parties to perform functions on our behalf (e.g., analytics, hosting services). These parties may access personal information only to the extent necessary to perform their functions and are bound by confidentiality obligations.
B. External Links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of sites we do not control. Their privacy policies will govern your interaction with those sites.
5. Protected Health Information (PHI)
Some information we may receive in connection with treatment, care coordination, or patient portals qualifies as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). This Website Privacy Policy does not govern the collection, use, or disclosure of PHI. For information regarding PHI, please refer to our separate Notice of Privacy Practices required under HIPAA.
HIPAA requires covered entities to maintain and provide a Notice of Privacy Practices for how protected health information is used and disclosed, separate from this general website privacy policy.
6. Data Security
We use administrative, technical, and physical safeguards designed to secure your information from unauthorized access or disclosure. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
7. Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that unauthorized information from a child under 13 has been collected, we will take steps to remove such information.
8. Your Choices and Rights
You may choose not to provide certain information, but this may limit your ability to use certain features of the Website. You may also contact us to request access, correction, or deletion of your personal information, subject to applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will post the updated policy on this page with a new effective date.
10. How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
New England Home Health Services